Trigger Points & Turning Points: Navigating Difficult Behaviors offers mediators a hands-on, multidisciplinary roadmap for managing challenging behaviors across family law, business, and civil mediation contexts. This interactive presentation features insights from a seasoned attorney, a licensed mental health professional, and a Florida Supreme Court Certified mediator—each bringing distinct expertise to help navigate emotional dysregulation, power imbalances, and communication breakdowns. Facilitated by Sarah E. Kay, Esq., BCS—an attorney and certified mediator—this dynamic program explores trauma-informed strategies and practical tools for mediators working in phone, Zoom, hybrid, and in-person formats. Attendees will engage in lively discussion, real-world scenarios, and skill-building exercises designed to foster constructive dialogue, preserve self-determination, and lay the foundation for meaningful resolution.
Trigger Points & Turning Points: Navigating Difficult Behaviors
Sarah E. Kay, Veronica R. Jackson, Bettie Collazo, Andrea Perlin
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