Past negotiation and mediation approaches emphasized a focus on strategies and tactics for working out the transactional nature of a deal, and the degree of parties’ satisfaction with the process. Today, and in the pandemic evolution, we’ve shifted to a heightened awareness of how much our parties in dispute resolution have been impacted and how much more important it is that we listen to what’s going on for them, supporting them as they navigate through to resolution of the conflict, not just settlement of the legal issues. With the advance of neuroscience coupled with the pain of what’s transpired during the COVID years, our clients demand a different kind of service (and attention) from the advocate/mediator professional. We know that feelings influence outcomes. We know that emotions convey information that can be used strategically if we know what to look for. And we know there are readily available techniques to reduce emotional intensity (without being a psychologist). What are they? This program presents to the advocate/mediator professional behavioral science strategies to bring this together.
Why Aren't They Listening? How to Change a Disputant's MindsetDr. Debra Dupree, PsyD