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  • Frequently Asked Questions
  • General

    What is a CEtoGo or Podcast?

    A CEtoGO is a downloadable podcast that you can listen to offline, on the go. It is different than an on-demand program in that it can be downloaded, and it is audio only.   

    What is a webcast?

    A live broadcast that happens in real time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.

    What is a webinar?

    A live broadcast that happens in real time and has a specific start time.  A webinar incorporates audio, delivered through your computer; supporting materials, and usually has presentation slides included.

    What is an on-demand program?

    An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.   

    Catalog Search and Registration

    What if I need more information on a program or product?

    Detailed information is provided when you click on the course title:  program description/schedule/content, credit, and faculty/presenters.

    How do I know that I’ve successfully completed my registration?

    Upon completing your registration, you will be taken to your Product page. By default, your will see a list of your registered products organized first by events that have a future live date and then followed by your newest to oldest by product registration date.  Additional filtering options are available to you at “Sort By” at the top of the screen and under “Refine your results” and “Display Registrations From” at the left of the screen.    You will also receive a confirmation email to the email address associated with your online catalog account profile.

    Log-in and Account Creation

    Do I need to create an account before searching the catalog? If not, when do I create an account?

    You do not need an online account to browse the course catalog. However in order to register, you need to create an account profile for yourself or the person for whom you are registering.


    When I click on the “Play” button, nothing happens. What should I do?

    When you click the green 'Play' button, it will launch the viewer in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows. If you are still experiencing any problems after checking, please call our support line at 877-880-1335 for immediate assistance.